|Order & Payment Information
You can view our product range online, browse though adding the items to your basket then select your preferred delivery method and pay. We accept payment by most major credit and debit cards as well as Paypal.
Orders received by 2pm for stock items will be despatched the same day.
Standard 2-5 working days delivery to all UK.
Next working day delivery to UK Mainland applies to Stock products only - the cut off being 2pm on a working day.
Working days are Monday - Friday (excluding Public holidays)
Order by 2pm Mon - Thu your order will be delivered the next working day.
Order by 2pm on Friday your order will be delivered on Monday (next working day).
Order during Sat or Sun your order will be dispatched on Monday for delivery on Tuesday.
Order AFTER 2pm your order will be dispatched on the following working day for delivery on the next available working day.
Whilst we endeavour to ensure delivery times are met please note that circumstances beyond our control may sometimes delay arrival. In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not in itself entitle you to cancel your order. Any additional Next Day Delivery charges when a delivery attempt is made on time cannot be refunded.
Our friendly staff can help you find what you are looking for and give you helpful information or advice on any of our products. If you cannot see what you are looking for online or instore and think it is something we should stock please get in touch and we will do our best to source the item for you. We accept payment by most major credit and debit cards as well as cash.
Our Address Is:
The True Centre
27-31 Caister Road (at the bottom of Northgate St)
Opening Times: 09:00 - 17:00 Mon-Fri
If you experience any difficulty using our online stores or simply prefer to speak to a human please do not hesitate to call our friendly and helpful sales team who will be happy to take your order over the phone as well as offer advice and information. Call Sales on 01493 262028
If you work within the Public Sector we welcome your Purchase Orders and offer 30 day terms as standard. We supply to many councils and schools throughout the country.
We also offer accounts to regular customers, please contact us for details. All accounts are subject to terms and conditions.
MasterCard SecureCode & Verified by Visa (3D Secure Payments)
3D Secure is a new technical standard developed by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet. MasterCard brand their system as "MasterCard SecureCode" and Visa call theirs "Verified by Visa". It requires the cardholder to provide a personal password or pin number when paying for goods online with their credit card just as they would provide a pin on the high street. This ensures that the shopper is who they say they are when providing card details to an online shop. Cardholders are reassured that when they sign up their card is protected from fraudulent use on the internet.
Why am I being prompted for Verified by Visa code?
This is because True Traders have incorporated the Verified by Visa technology into our website payment systems. The page presented is actually from your Visa & MasterCard issuing bank, NOT True Traders. At present you do not have to complete this information because 3D Secure is optional, however we understand that Visa & MasterCard intend to make this extra layer of security mandatory in the future. MasterCard have since issued a rule which states that all International & Domestic Maestro cards MUST have a full 3D Secure Authentication in order for the transaction to be authorised.
What is Verified by Visa & Mastercard Securecode?
Verified by Visa & Mastercard Securecode (3D Secure) is a new service that enhances your existing Visa & Mastercard. A private code gives added protection against unauthorised use of your card when you shop at participating online merchants.
How does 3D Secure work?
Once you've registered and created your own private security code, you will be automatically prompted by your card issuer to type in your security code each time you make a purchase at participating online stores/retailers. Then your security code will be quickly confirmed by your card issuer to complete your purchase. Your security code will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.
How will this affect your checkout process?
In a 3D Secure transaction, you must register for Verified by Visa (VbV) or MasterCard SecureCode (MSC) with your issuing bank if you have not already done so. When you place an order, you will be asked to register your card before continuing with the transaction. The transaction process is as follows:
1) You will complete your order and add products to their shopping cart as usual.
2) At the checkout stage, if you select to pay by Visa, Visa Delta and Visa Debit, Maestro or MasterCard, then you will be redirected to your issuing bank where you will need to enter your password.
3) The bank will verify the password and the transaction will continue as normal.
How does 3D Secure protect me?
Correctly entering your security code during a purchase at a participating online store/retailer, confirms that you are the authorised cardholder. If an incorrect security code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your security at a participating store/retailer.
What are the system requirements for 3D Secure?
Verified by Visa & Mastercard Securecode works with most browsers. Please be aware that software which prevents pop-up windows may interfere with your use of 3D Secure. For full details of the scheme you can visit the Verified by Visa website by clicking here and the Mastercard Securecode website by clicking here.
Payment Card Industry Data Security Standard
True Traders Ltd is enrolled in Trustwave's Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. Our online shops are regularly scanned to make sure we are and remain compliant for your peace of mind. Our PCI Compliant Seal is displayed at the foot of this page and on all our shops.